Privacy Policy

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Noriel Enrique Rodriguez Rojas ("we", "us", "our") operates the website at norielenriquerodriguezrojas.pa and is responsible for the personal information we collect from visitors and customers. This policy explains what we collect, why, and your rights under the New Zealand Privacy Act 2020.

1. Information we collect

We collect information you provide directly - your name and phone number when you place an order, or your name, email address and message when you use our contact form. We also collect information automatically through cookies and similar technologies when you browse the website, including your IP address, browser type, pages visited and referral source.

2. How we use your information

We use your name and phone number solely to process and confirm your order and to arrange delivery. We use your contact form details to respond to your enquiry. We may use anonymised, aggregated analytics data to understand how visitors use the website and to improve it.

3. Legal basis for processing

We process your personal information on the basis of your consent (where you tick the consent checkbox in our forms) and to fulfil the contract arising from your order. Analytics and marketing cookies are only activated after you provide explicit consent through our cookie banner.

4. Sharing and disclosure

We do not sell your personal information. We share your name, phone number and delivery address with our courier partner solely for the purpose of delivering your order. We may share anonymised analytics data with Google (see section 10). We will disclose personal information if required by law.

5. Data security

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure. Our website uses HTTPS encryption. Order data is stored securely and accessible only to authorised team members.

6. Your rights

Under the New Zealand Privacy Act 2020, you have the right to access personal information we hold about you, to request correction of inaccurate data, and to request deletion of your data where there is no lawful basis to retain it. To exercise these rights, contact us at [email protected]. If you are dissatisfied with how we handle your information, you have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.

7. International data transfers

Some of our service providers, including Google Analytics and Google Ads, may process data on servers located outside New Zealand. We take reasonable steps to ensure that any such transfers comply with applicable privacy laws.

8. Data retention

We retain order records for up to seven years as required for accounting and legal purposes. Contact form submissions are retained for up to 24 months. Analytics data is retained according to our Google Analytics configuration (default 14 months).

9. Children's privacy

Caline Formula is intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-party services

With your consent, we use Google Analytics to understand website usage and Google Ads for conversion tracking and remarketing. Google Maps is embedded on our contact page to show our location. These services are governed by Google's own privacy policy, available at policies.google.com/privacy. We implement Google Consent Mode v2 to ensure no advertising or analytics data is processed without your consent.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time through the cookie banner on any page of this site.

12. Updates to this policy

We may update this policy from time to time. The current version is always available on this page with the date of the most recent update shown above.

13. Contact

Noriel Enrique Rodriguez Rojas · Calle Bélgica 21, Panamá, Panama
Email: [email protected] · Phone: +64 9 303 4821