Caline Formula is a food supplement - not a medicine. Sold by Noriel Enrique Rodriguez Rojas, Auckland, New Zealand.

Return & Refund Policy

Last updated:

We want you to be satisfied with your purchase. This policy sets out your rights in relation to returning Caline Formula and receiving a refund.

1. Right of withdrawal - 14 calendar days

You may withdraw from your purchase within 14 calendar days of receiving your parcel, without giving any reason. This right is offered voluntarily on all New Zealand orders and mirrors the consumer protection standard set out in EU Directive 2011/83/EU. To exercise this right, contact us within 14 days of delivery at [email protected].

2. Condition of returned goods

We can accept returns only for product that is unopened and in its original, undamaged packaging. As Caline Formula is a food supplement, we are unable to accept returns of product where the seal has been broken - this is a legally recognised exception for hygiene reasons. If the product arrived damaged or defective, please contact us immediately and we will arrange a replacement or full refund at no cost to you.

3. How to return

  1. Email us at [email protected] within 14 calendar days of delivery, including your name and order details.
  2. We will reply within one business day with return instructions and the return address.
  3. Package the product securely and send it to the address provided.
  4. Return postage costs are your responsibility unless the product was damaged or incorrect.

4. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 calendar days. As orders are paid on delivery (cash or card to the courier), refunds are issued via bank transfer to an account you provide. We will contact you to arrange this.

5. Cancellation before dispatch

You may cancel your order at any point before it is dispatched - free of charge and with no obligation. Simply let our team know during the confirmation call, or contact us by phone or email afterwards. If you choose not to accept the parcel on delivery, the order will be cancelled and no charge will apply.

6. Refusing delivery (cash-on-delivery orders)

Because payment is made on delivery, you may simply decline to accept the parcel when the courier arrives. The order will be cancelled automatically and no charge will be made. There is no penalty for refusing delivery.

7. Contact

Noriel Enrique Rodriguez Rojas · Calle Bélgica 21, Panamá, Panama
Email: [email protected] · Phone: +64 9 303 4821
Support hours: Monday-Friday 9:00-17:00 NZST